Terms & Conditions
Skillset Squad Private Limited
Email: support@skillsetsquad.com
Phone: +91 22 24601806 (022-24601806)
Last Updated: 4 September 2025
These Terms & Conditions ("Terms") govern access to and use of the websites, materials, and professional services offered by Skillset Squad Private Limited ("Skillset Squad," "we," "us," "our"). By using our site or engaging our services, you agree to these Terms.
1) Definitions
Client, you, your: The company or individual purchasing or using the Services.
Services: Our professional offerings, including Discord Management, Social Media Management, Video Editing, Customer Care, and any All-Inclusive or add-on packages.
Order: An executed order form, proposal, SOW, email confirmation, or checkout confirming scope, price, term, and any add-ons.
Deliverables: Work product we create for you (e.g., edited videos, graphics, copy, reports), excluding Skillset Squad Materials.
Skillset Squad Materials: Our pre-existing or generic tools, templates, code, playbooks, processes, know-how, and software.
Platforms: Third-party systems we operate within (e.g., Discord, X/Twitter, Instagram, YouTube, Zendesk, Freshdesk, Intercom).
DPA: Data Processing Addendum governing personal data when we act as processor.
2) Contract Structure & Precedence
These Terms apply to all Services. If there's a conflict: Order/SOW → DPA → these Terms → Privacy Policy. Platform terms also apply when we operate inside third-party Platforms.
3) Services & Scope
3.1 Packages
Each package (Discord, Social, Video, Customer Care, All-Inclusive) is delivered per the features listed on our site or Order. Add-ons (e.g., 24/7 coverage, weekend coverage, extra long-form edits) may be purchased.
3.2 Deliverables Cadence
Cadences (e.g., "1 reel/day," "4 long-form/month," "8 hrs/day, 6 days/week support") are targets subject to your timely feedback, asset availability, and Platform uptime.
3.3 Revisions
"Unlimited revisions (within reason)" means iterative changes within the agreed scope and timeline. Substantive re-briefs, new concepts, or out-of-scope edits may require a Change Order.
3.4 SLA Targets
Any response or resolution times are targets, not guarantees, and exclude Platform outages, force majeure, and your delays.
3.5 Availability
We onboard a limited number of clients to protect quality. Start dates and availability are confirmed at Order acceptance.
4) Client Responsibilities
4.1 Access & Materials
Provide timely access to accounts, assets, environments, passwords/credentials (via secure vaults), brand guides, and approvals.
4.2 Content Rights
You represent and warrant you have all rights to any content, data, footage, logos, marks, or instructions you provide.
4.3 Compliance
You are responsible for compliance with your own legal/regulatory obligations (e.g., advertising disclosures, industry rules, contest laws), and with Platform terms. We implement your instructions and best practices but do not provide legal advice.
4.4 Approvals
You will review and approve Deliverables in a timely manner. Lack of timely feedback may shift scheduling or cause rollovers to be forfeited.
4.5 Acceptable Use
You will not instruct us to produce or distribute unlawful, harmful, infringing, defamatory, hateful, sexually explicit, or deceptive content, or to spam, mislead, or otherwise breach Platform or anti-spam rules.
5) Fees, Billing & Taxes
5.1 Fees
Fees are as stated on the Order or the website pricing at the time of purchase (USD unless otherwise agreed) and are billed in advance per term (e.g., monthly).
5.2 Payment Terms
Payment is due upon receipt (or within the invoiced term). Late amounts may incur the lesser of 1.5% per month or the maximum permitted by law. We may suspend Services for unpaid invoices after notice.
5.3 Non-Refundable
Service fees are generally non-refundable once the billing period starts, except where required by law or expressly stated otherwise in the Order.
5.4 Taxes
Fees are exclusive of taxes. You are responsible for applicable taxes, duties, and government charges (excluding our income taxes).
5.5 Currency & FX
International payments must be received net of bank/FX fees to avoid service interruption.
6) Term, Renewal & Termination
6.1 Term
Starts on the Order effective date and continues for the subscription term.
6.2 Renewal
Subscriptions auto-renew for successive terms unless you cancel before the next billing date (see your Order or portal for the renewal cadence).
6.3 Termination for Convenience
Either party may terminate at the end of the current term with written notice per your Order. Mid-term termination does not entitle you to a refund unless the Order states otherwise.
6.4 Termination for Cause
Either party may terminate for material breach if not cured within 10 days of written notice (immediate termination for illegal conduct or IP misuse).
6.5 Effect of Termination
You will pay any accrued, unpaid fees. Upon request, we will provide a reasonable transition and return Client Content; we may retain one archival copy for legal/compliance.
7) Intellectual Property
7.1 Client Content
You retain ownership of Client Content (assets, footage, trademarks, copy) provided to us.
7.2 Deliverables
Upon full and final payment, you own the Deliverables specifically created for you, excluding Skillset Squad Materials.
7.3 Skillset Squad Materials
Pre-existing or generic materials (templates, code, playbooks, libraries, frameworks, effects, know-how) remain our property. We grant you a non-exclusive, perpetual, worldwide license to use Skillset Squad Materials solely as integrated in the Deliverables.
7.4 Feedback
You grant us a royalty-free license to use suggestions/feedback to improve our Services.
7.5 Portfolio Use
We may reference your name/logo and non-confidential results (e.g., "3K→40K followers") in decks/case studies unless you opt out in writing. We will not disclose confidential information.
8) Confidentiality
Each party will use the other's Confidential Information only for performing this Agreement and will protect it with reasonable care. Exceptions: information that is public, independently developed, or lawfully obtained from a third party. Required disclosures (e.g., by law) are permitted with prompt notice where legally allowed.
9) Data Protection & Privacy
9.1 Roles
For client work, we typically act as Processor/Service Provider, and you are Controller/Business. For our websites and marketing, we are Controller/Business.
9.2 DPA
If personal data is processed, our Data Processing Addendum applies and is incorporated by reference. We will only process personal data per your documented instructions.
9.3 Security
We implement technical and organizational measures appropriate to risk (see our Privacy Policy for details).
9.4 Privacy Policy
Our Privacy Policy explains how we collect and use data as Controller and includes contact details for privacy requests.
10) Third-Party Platforms & Tools
10.1 Compliance
We operate inside third-party Platforms under their terms. We are not responsible for Platform outages, feature changes, bans, demonetization, or policy shifts.
10.2 Integrations & Vendors
We may use vetted sub-processors for hosting, storage, ticketing, analytics, and creative tooling. A list of sub-processor categories is available upon request.
10.3 Accounts
Where feasible, Platforms should be under your ownership with appropriate roles/permissions granted to us. You are responsible for ongoing subscription fees for your tools unless the Order states otherwise.
11) Warranties & Disclaimers
11.1 Mutual Warranties
Each party warrants it has the authority to enter this Agreement and will comply with applicable laws.
11.2 Client Warranties
You warrant that (a) you have the rights to Client Content and instructions; (b) your use of the Services and Deliverables will comply with applicable laws and Platform policies; and (c) you will not direct us to engage in unlawful or deceptive practices.
11.3 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ERROR-FREE/UNINTERRUPTED OPERATION. WE DO NOT PROVIDE LEGAL, TAX, ACCOUNTING, OR INVESTMENT ADVICE.
12) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS/REVENUE/GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY;
(b) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations do not exclude liability for gross negligence, willful misconduct, or amounts owed for fees.
13) Indemnification
13.1 By Client
You will indemnify, defend, and hold us harmless from claims, damages, or costs arising from (a) Client Content or instructions; (b) your breach of law or Platform terms; or (c) your use of Deliverables contrary to these Terms.
13.2 By Skillset Squad
We will indemnify you against third-party claims alleging that Deliverables (as provided by us) infringe intellectual property rights, excluding claims arising from (i) Client Content; (ii) your modifications or combinations; or (iii) use beyond scope. Our obligation is to defend, procure a license, modify to be non-infringing, or refund prepaid fees for the impacted Deliverable.
14) Non-Solicitation
During the term and for 12 months thereafter, you agree not to solicit for employment or contract any of our personnel who directly provided the Services, unless we consent in writing. If you hire such personnel, you agree to pay a fee equal to 30% of their annualized compensation as a reasonable estimate of replacement/training costs.
15) Contests, Giveaways & Promotions
For any giveaway we run for you, you are responsible for official rules, eligibility, registrations, and disclosures required by law. We will operate mechanics per your instructions and best practices and will keep fraud checks, winner validations, and records as agreed.
16) Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, war, terrorism, labor disputes, internet/Platform outages, government actions). Obligations resume when the event ends.
17) Publicity
Unless you opt out in writing, we may use your logo/name and non-confidential results in client lists, proposals, and case studies. We will remove references promptly upon written request.
18) Independent Contractor
We are an independent contractor. Nothing creates a partnership, joint venture, franchise, or employment relationship.
19) Compliance; Anti-Bribery; Export
You and we will comply with applicable anti-corruption laws (e.g., India PCA, UK Bribery Act, FCPA) and export controls/sanctions. You will not direct us to serve restricted persons/regions or violate sanctions.
20) Governing Law & Dispute Resolution
20.1 Governing Law
These Terms are governed by the laws of India, without regard to conflicts provisions.
20.2 Venue
Courts in Navi Mumbai, Maharashtra, India will have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.
20.3 Informal Resolution
Before filing a claim, the parties will attempt good-faith resolution for 15 days after written notice.
21) Notices
Notices must be in writing and are deemed given when sent by email with confirmation or by courier to the addresses in the Order (or as updated in writing). For Skillset Squad: support@skillsetsquad.com.
22) Changes to Terms
We may update these Terms from time to time. The updated Terms will be posted with a "Last Updated" date. Material changes will be notified on the site or via email when feasible. Continued use after changes means you accept the updated Terms.
23) Severability; Waiver; Assignment
If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver. Neither party may assign these Terms without consent, except to an affiliate or in a merger, acquisition, or sale of substantially all assets (with notice).
24) Entire Agreement
These Terms, the Order/SOW, and any DPA/Policies referenced constitute the entire agreement and supersede prior or contemporaneous agreements relating to the same subject.
25) Contact
Service-Specific Summaries (Helpful Annex)
A) Discord Management
- Includes server architecture, moderation, events, ticketing, bot integrations, and analytics as scoped.
- Anti-spam/anti-raid best practices implemented where feasible; user conduct is the Platform's and the user's responsibility.
- We follow your enforcement policy (warnings/mutes/bans) unless illegal or unsafe.
B) Social Media Management
- Includes calendars, creative, scheduling, posting, and comment moderation per scope.
- You are responsible for claims, disclosures (#ad, #sponsored), contest rules, and any regulated industry requirements.
- Platform reach/algorithms are outside our control.
C) Video Editing
- Includes storyboard support, editing, captions, motion graphics, color, audio polish, and licensed stock/music.
- You receive exported files and, if scoped, project files.
- "Unlimited revisions (within reason)" = iterative changes within the agreed brief and delivery window.
D) Customer Care
- Coverage hours per Order (e.g., 8 hrs/day, 6 days/week; 24/7 optional).
- Response/resolution targets depend on volume, complexity, and Platform status.
- We can draft KB/macros and triage to your tech team; ultimate product decisions remain yours.